100%satisfaction Guarantee
Worried
your Cat will not use its new furniture?
Concerned your Pet will not use its new bed or mat?
Do you think your Pet will not use its new bowl or treat jar?
Pet Pottery, Urns, Caskets,
Monitor perches and Window shelves.
We guarantee parts for a period of one year against defects and
workmanship under normal circumstances.
Dog & Cat Beds and Mats
We guarantee parts for a period of one year against defects and
workmanship under normal circumstances. We do not guarantee against
chewing or the normal wear a pet may have on the bed nor acts of
nature including outdoor use
Cat Furniture, Trees and Posts
We guarantee parts for a period of one year
against defects and workmanship under normal circumstances. We do not
guarantee the normal wear a cat may have on the carpet through
scratching, acts of nature including outdoor use.
*Please see our returns policy.
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Methods
of payments
We accept Check, Money
orders, VISA and MasterCard. Sorry no COD's.
Checks and money orders
should be paid to " Woodruff"
Our mailing address is:
Anthony Woodruff
23405 Lakeridge Rd.
RR#2, Cannington.
Ontario, Canada.
L0E 1E0
Visa and MasterCard can be
used on our website ( secure server ) or by phone ( 1-800-335-3771 , Cat Furniture Orders 705-432-2698)
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How
to shop with us
I
want to shop online
Browse our online catalogue, if you are having a hard time finding
something see our
site map. Pick the item that you wish to purchase, select any
options and click the "add to cart" button next to the item.
You are then given 3 ways of paying and finalizing your order. 1)
Secure online order via Visa or MasterCard. 2) Telephone order with
either Visa or MasterCard. 3)Send order online and forward payment by
cheque or money order.
I want to shop online, but
pay by phone with my credit card.
Browse our online catalogue, if you are having
a hard time finding something see our
site map. Pick the item that you wish to purchase, select any
options and click the "add to cart" button next to the item.
You are then given 3 ways of paying and finalizing your order. Choose
telephone order with either Visa or MasterCard. Fill out the
shipping and billing information on the shopping cart and call us at
1-800-335-3771. Cat Furniture Orders 705-432-2698 Our office hours are between 9 - 5 Monday through
Friday.
I
want to shop online, but pay by FAX with my credit card.
Browse our online catalogue, if you are having
a hard time finding something see our
site map. Pick the item that you wish to purchase, select any
options and click the "add to cart" button next to the item.
You are then given 3 ways of paying and finalizing your order. Choose
telephone order with either Visa or MasterCard. Fill out the
shipping and billing information on the shopping cart and send in your
credit card information via FAX to 1-705-437-3947.
I
want to shop online, but pay cheque or money order.
Browse our online catalogue, if you are having
a hard time finding something see our
site map. Pick the item that you wish to purchase, select any
options and click the "add to cart" button next to the item.
You are then given 3 ways of paying and finalizing your order. Send
order online and forward payment by cheque or money order. Fill out
the shipping and billing information on the shopping cart. Send
in your cheque or money order to the address at the bottom of this
page.
I
don't want to shop online, I wish to speak to a real person to place
my order .
Browse our online catalogue, if you are having
a hard time finding something see our
site map. Pick the item that you wish to purchase, select any
options and call us at 1-800-335-3771 Cat Furniture Orders 705-432-2698. Our office hours are between 9
- 5 Monday through Friday.
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About
us
We are a
family owned business. Started in 1993 we have grown from a modest
shop into a 7000 square foot facility. Woodruff is owned and operated
by Anthony Woodruff and Heather Thomson. Heather is our resident
master potter with 4 years of formal study and 13 years of practical
experience in firing, glazing and of course throwing. Heather also
heads up our sewing department and oversees the day to day operations
of our cut and sew sewing shop. Anthony heads up our cat
furniture shop which includes our line of caskets and urns. With over
35 combined years experience in the pet products industry Anthony and
Heather bring a great amount of experience to this company and to the
products we offer to our customers.
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Returns Policy
You may return any* product in unused condition for a refund
within 10 days of receipt of your order ( catnip spray will void the
return option on cat furniture & pet beds ) less the shipping and
handling.
Returned items must be in unused condition. ( No hair or stains )
Contact us and we will issue you a return number and a courier whom to
ship through. We have the right to refuse a return that has been
shipped without a return number. We can refund shipping costs, only if
the return is a result of our error.
* When returning an item from outside
of Canada, the customs document on the packaging must be clearly
marked "Returned merchandise" and "No
commercial value". Otherwise a duty fee is charged by the
government, and will be subtracted from the refund.
* We have the right to refuse a return
that has been sent without a return number.
Contact us first please.
*Returned orders are subject to a
15% restocking fee.
*Returned customized orders are subject to a
25% restocking fee.
*Embroidered items ( beds, mats, pillows ) are
non-refundable.
*Embroidered clothes ( jackets, vests, shirts, hats ) are
non-refundable.
*Embroidered items where the
customer has chosen their own name is not refundable
unless we have miss spelled the name.
*Personalized pottery where the
customer has chosen their own name is not refundable
unless we have miss spelled the name.
*Fabric is non refundable.
Shipping Damage
An item damaged during shipping will be repaired or replaced at no
charge, at our discretion. Notify us at 1-800-335-3771 of the damage
within three business days of delivery. The product must be returned
unused with its original packaging. If you are returning a product,
call in advance for instructions. We have the right to refuse a return
that has been sent without a return number. We do not accept order
refunds as a result of shipping damage. Instead, the item will be
repaired or replaced at our discretion.
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Your Privacy
We have a policy that
protects your privacy on the internet. We do not give your name,
address, telephone number, e-mail address, or credit card information
to anyone outside our company. We do not sell our customers names to
other companies.
We respect your privacy. This is why we
have taken the time to disclose our information collection practices
and our privacy policy. Please take the time to review this document.
Collecting information provides specific benefits to our website
visitors:
Collecting your information allows us to mail your order to the
address you provide.
We collect information for the following purpose:
•Completing or supporting an activity
Who has access to the information we collect?
• Ourselves
Of the information we do collect, we allow our visitors the following
access to the information:
Access is given to all collected information.
If you believe that our website has collected incorrect information or
if you would like to dispute any information, please contact us using
the address at the top of this page.
( also see SPAM
)
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Your Security
We use the most sophisticated encryption technology, Secure Sockets
Layer (SSL), that will work with most current browsers including
Microsoft Internet Explorer , Netscape Navigator , and AOL that
recognize SSL. Any time you are prompted for your credit card
information you will enter a secure area which will send your
information, encrypted directly to our server.
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A
word on SPAM
We believe that your time reading email should not be filled with
unsolicited junk mail. As such we use your email address only in
accordance with the list that you signed up for. After all, this is
supposed to be fun, and we try to keep in the spirit of that. (
also see Privacy )
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How
much is shipping ?
To calculate your shipping
within Canada and the United States ( see international
shipping for outside North America ),
pick an item and add it to your shopping cart. When it has been placed
you will see shipping is automatically calculated for you, midway down
the page on the left side. You can choose regular shipping or rush. Our shipping includes the handling charge,
insurance and any brokerage fees if applicable in North America.
General Shipping questions
We take extra steps to ensure that your order is packaged
properly. You are contacted when your item is being sent out ( by
email ), and given all the shipping information about your delivery.
We understand that this is of concern to our customers, and as such
take the contentment of our customer, through the whole order process
very seriously.
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